FAQ for Exhibitors Pre-Show

Venue Address The Westin Harbour Castle Hotel

1 Harbour Square Toronto , Ontario M5J 1A6

Convention Centre( located just across the street froim the Main Hotel)

Metropolitan Ballroom

11 Bay Street

Toronto, Ontario M5J 1A6

Docks: Docks to be used for all vehiclular deliveries are located on the Convention Side : 11 Bay St

Show Service Contractor Robinson Show Services 2066 Concession Road 3 Palgrave, Ontario L0N 1P0 Contact: Elaine Blosmanis Elaine@robinsonshowservices.ca 289-326-3863

Show Manager Events Managment Plus Inc. Tanya Hutchinson, Show Director

info@ches.org

(613) 531-2661

Venue Address MTCC South Building 222 Bremner Blvd.

Level 800, Hall E Toronto , Ontario L4V 1E8

Docks: South Docks to be used for all vehiclular deliveries

Show Service Contractor Robinson Show Services 2066 Concession Road 3 Palgrave, Ontario L0N 1P0 Contact: Elaine Blosmanis Elaine@robinsonshowservices.ca 289-326-3863

Show Manager Hannover Fairs (Canada) Inc. Janet Maslin, Show Director

jmaslin@hannoverfairs.com

(647) 560-7000 Ext 632

Robin Estey,Operations Director

ops@electricitytransformation.ca

(647)560-7000 Ext 633

Exhibitors may begin dismantling of exhibits once show has closed. Empties will be returned in an orderly fashion, based on booth designation (i.e. booths in front of hall first and then back), once aisle carpet has been picked up. Exhibitors requiring use of docks, should pack all materials up and consolidated all freight towards the back of the hall. Once completed, Exhibitors should proceed to the Robinson Exhibitor Hub, near back of the hall. Exhibitors will be put into queue for dock usage. Vehicles that arrive at the docks without prior arrangements from Robinson Show Services, will be turned back and placed into queue, following those with prior Robinson Show Services arranged pickups.

At the end of an event, everyone is anxious to leave as fast as possible, however, move out can be very efficient when a Live Move Out process is followed. Exhibitors requiring use of docks, are requested to pack all materials up and consolidated all freight towards the back of the hall. Once completed exhibitors should proceed to the Robinson Exhibitor Hub, near back of the hall. Exhibitors will be put into queue for dock usage, based upon the order their booth is completely packed up and ready for transport.

Booth Cleaning Robinson Show Services Order via Online Ordering Portal

Elaine Blosmanis

Elaine@robinsonshowservices.ca

289-326-3863

Internet/Electrical/Power & Rigging Encore Global

Online Ordering: Address to be inserted

Wayne Cloutier Director of Event Technology M +1-647-680-8701

Customs Brokerage Consult Expo Diane Labbe Deegan Diane@consultexpoinc.com 514-482-8886 ext 2 www.consultexpoinc.com

Robinson Show Services

Order Via Online Ordering Portal

Elaine Blosmanis

Elaine@robinsonshowservices.ca

289-326-3863

Internet/Parking/Booth Cleaning/Printing Metro Toronto Convention Centre Online Ordering Via MTCC Online Ordering Portal

In-Booth Catering: 416-585-8144

Catering@mtccc.com

Electrical/Power & Rigging Show Tech Power & Lighting

info@showtech.ca

416-585-8109

Order Online Here Customs Brokerage Consult Expo Diane Labbe Deegan Diane@consultexpoinc.com 514-482-8886 ext 2 www.consultexpoinc.com

Robinson Show Services

Elaine Blosmanis

Elaine@robinsonshowservices.ca

289-326-3863

Lead Retrieval

CONEXSYS

Booth Cleaning Metro Toronto Convention Centre

Order via MTCC Online Ordering Portal

Electrical/Power & Rigging Showtech

Order online via: Showtech Online Ordering Portal

Gail Murphy

gmurphy@showtech.ca

416-585-8500

Customs Brokerage

Cross Connect Customs & Event Logistics Contact: Danny Mekhuri # 416-704-1956 Contact: Sunny Salas # 416-676-1124 Contact: Pat d’Alessandro # 416-989-9527 Website: www.crossconnectcl.com Email: info@crossconnectcl.com

Robinson Show Services

Order Via Online Ordering Portal

Niels Pierik

niels@robinsonshowservices.ca

(289)-326-3861

Booth Size: 10ft wide by 8ft deep Backwall Drape: 8ft high Black( tbd) Drape Sidewall Drape: 3ft high Black( tbd) Drape Aisle Carpet: Venue is carpetted. Beige neutral color. Booth Package Includes: Draped booth space1- 6 ft draped table & 1 side chair Exhibit Hall Carpet: Booth spaces are carpeted with venue carpet. Store - Onsite/Offsite: Onsite storage is limited. Should you have larger storage needs please contact Robinson Show Services for options.

Booth Size: 10ft wide by 10ft deep Backwall Drape: 8ft high Black Drape Sidewall Drape: 3ft high BlackDrape Aisle Carpet: Existing venue carpet Booth Package Includes: Draped booth space 1- 6 ft draped table & 2 side chairs Exhibit Hall Carpet: Booth spaces are carpeted with venue carpet. Store - Onsite/Offsite: Onsite storage is limited. Should you have larger storage needs please contact Robinson Show Services for options.

Normal delivery hours are 7am to 5pm daily. Deliveries can be made 24 hours a day with additional fee for deliveries outside normal hours. Delivery times are based on a 4 hour window of delivery. Should you have a time sensitive delivery please let your co-ordinator know. Additional fees may be applicable for time sensitive deliveries, difficult move ins such as stairs, grass, hills, lack of docks or road access, hand carry or forklift required. Additional fees will be determined based on scope of order and time window available.

Booth Size: 10ft wide by 10ft deep (per 100 square feet)

Backwall Drape: 8ft high Black Drape

Sidewall Drape: 3ft high Black Drape

Aisle Carpet: Venue is carpeted.Tuxedo (salt & pepper) carpet.

Booth Package Includes: Draped booth space only.

Exhibit Hall Carpet: Booth spaces must be covered with floor covering by Exhibitor.

Storage: Onsite storage is limited This must be pre-ordered through Robinson Show Services.

EXHIBIT DISPLAY REGULATIONS

Display rules are in accordance with the International Association of Exhibitions and Events (IAEE) Rules and Regulations with exceptions noted as part of the text below. Please ensure that you understand the type of booth space you are purchasing/have purchased and its restrictions.

LINE-OF-SIGHT RULE

In the best interest of all exhibitors, ETC Show Management has implemented the line-of-sight rule. Under this rule the ability to have products easily seen by attendees is accomplished. Specific rules for each configuration are detailed below. If you are unsure of your configuration, please email at ops@electricitytransformation.ca for clarification.

BOOTH END CAPPING

All booth spaces will be treated as equal, consequently there will be no booth end capping.

LINEAR / IN-LINE BOOTH

Linear booths are defined as booths with a depth less than 20 feet (6.10 m), generally arranged in a straight line with neighbouring exhibitors on their immediate right and left, leaving one side open to the aisle and are subject to the below guidelines:

• Exposed back and side walls must be finished and neutral (standard back drape is 8’ high)

• Company graphics are not allowed on the backwall facing neighbouring exhibitors

• The maximum height of 8 feet (2.44 m) is allowed only in the rear half of the booth space

• The maximum height of 4 feet (1.22 m) restriction is imposed on all materials in the remaining space forward to the aisle

• When three or more Linear Booths are used in combination as a single exhibit space, the 4 feet (1.22 m) height limitation is applied only to that portion of the exhibit space which is within 10 fee (3.05 m) of an adjoining booth

• Hanging signs are NOT permitted

CORNER BOOTH

A corner booth is a linear booth at the end of a series of in-line booths with exposure to intersecting aisles on two sides and are subject to the below guidelines:

• Exposed back and side walls must be finished and neutral (standard back drape is 8’ high)

• Company graphics are not allowed on the backwall facing neighbouring exhibitors

• The maximum height of 8 feet (2.44 m) is allowed only in the rear half of the booth space

• The maximum height of 4 feet (1.22 m) restriction is imposed on all materials in the remaining space forward to the aisle

• When three or more Linear Booths are used in combination as a single exhibit space, the 4 feet (1.22 m) height limitation is applied only to that portion of the exhibit space which is within 10 fee (3.05 m) of an adjoining booth

• Hanging signs are NOT permitted

PERIMETER BOOTH

Perimeter booths are defined as linear exhibits that back on to a wall of the exhibit facility rather than another booth and are subject to the guidelines below:

• Exposed back and side walls must be finished and neutral (maximum back wall height is 12 feet)

• The maximum height of 8 feet (2.44 m) for display materials is allowed only in the rear half of the booth space

• The maximum height of 4 feet (1.22 m) for all materials is imposed in the remaining space forward to the aisle

• When three or more Linear Booths are used in combination as a single exhibit space, the 4 feet (1.22 m) height limitation is applied only to that portion of the exhibit space which is within 10 feet (3.05 m) of an adjoining booth

• Hanging signs are NOT permitted

PENINSULA BOOTH

Peninsula booths are defined as booths with a depth of 20 feet (6.10 m) or more, totaling 400 square feet (37.16 m2) or more, open on three sides to the aisles and share a back wall with another exhibitor(s) (usually Linear booths). They are subject to the following guidelines:

• The maximum height for any sign, display, product, fixture, or banded decoration within the exhibit is 16 feet (4.88 m)

• The maximum allowable height for lighting or unbranded structure for the use of lighting the booth space only is 20 feet (6.10 m)

• Any back walls may run the full length of the booth width, except when adjoining to linear booths. In that case, the back wall must be limited to 4 feet (1.22 m) in height within 5 feet (1.52 m) of each aisle

• Double-sided signs, logos and graphics shall be set back 10 feet (3.05 m) from adjacent booths

• Any portion of the exhibit bordering another exhibit space must have the back side of that portion finished and neutral

Hanging Sign Guidelines

• Maximum height for all hanging signs is 20 feet (6.10 m), distance measured from the top of the sign to the floor

• Bottom of all hanging signs must be at 16 feet high (4.88 m), distance measured from the floor to the bottom of the sign

• Signs must be finished on all sides

• Signs, lettering or graphics facing a neighbouring booth must be located at least 10 feet (3.05 m) from that exhibit

• Maximum height for rigged lighting or unbranded structural elements is 20 feet (6.10 m)

• All hanging signs require written approval from Show Management and must be submitted with your booth design through the MYS Exhibitor Dashboard no later than October 1, 2021

ISLAND BOOTH

Island booths are defined as booths with a depth of 20 feet (6.10 m) or more, totaling 400 square feet (37.16 m2) or more and open on all sides to the aisle. They are subject to the following guidelines:

• The maximum height for any sign, display, product, fixture or branded decoration within the exhibit is 16 feet (4.88 m)

• The maximum allowable height for lighting or unbranded structure for the use of lighting your booth space only is 20 feet (6.10 m)

• Since there are no adjacent exhibitors, signs and displays up to 16 feet (4.88 m) in height may be located anywhere within the exhibit

Hanging Sign Guidelines

• Maximum height for all hanging signs is 20 feet (6.10 m), distance measured from the top of the sign to the floor

• Bottom of all hanging signs must be at 16 feet high (4.88 m), distance measured from the floor to the bottom of the sign

• Signs must be finished on all sides

• Signs, lettering or graphics facing a neighbouring booth must be located at least 10 feet (3.05 m) from that exhibit

• Maximum height for rigged lighting or unbranded structural elements is 20 feet (6.10 m)

• All hanging signs require written approval from Show Management and must be submitted with your booth design through the MYS Exhibitor Dashboard no later than October 1, 2021

SPLIT ISLAND BOOTH

A Split Island booth is a Peninsula booth which shares a common back wall with another Peninsula booth. Each booth is a minimum of 20 ft x 20 ft (6.10 m x 6.10 m) and are subject to the following guidelines:

• The entire cubic content of this booth may be used, up to the maximum allowable height, without any back wall line-of-sight restrictions

• The maximum height is 16 feet (4.88 m) including signage. A typical maximum height range allowance is 16ft to 20ft (4.88m to 6.10m), including signage

• Double-sided signs, logos and graphics shall be set back 10 feet (3.05 m) from adjacent booths

• All hanging signs require written approval from Show Management and must be submitted with your booth design through the MYS Exhibitor Dashboard no later than October 1, 2021

APPROVAL OF BOOTH DESIGN

All booths 400 sq ft and over must submit display designs for approval by October 1, 2021 using the Map Your Show Exhibitor Dashboard. The booth design should include dimensions, elevations of all display materials and structures including signs, walls, draped and products to be displayed. Exhibitors will receive written approval from Show Management of their booth but reserve the right to require changes before or after the exhibit is installed.

Important: When installing a display with a ceiling, or second level, Exhibitors are cautioned to review the Metro Toronto Convention Centre’s (MTCC) Fire Regulations. This information can be found in the Exhibitor Services Forms in your Map Your Show Exhibitor Dashboard.

Booth Size: 10ft wide by 10ft deep Backwall Drape: 8ft hight Black Drape Sidewall Drape: 3ft hight Black Drape Aisle Carpet: Salt & Pepper Grey Booth Package Includes: Draped booth space Exhibit Hall Carpet: Booth spaces are not carpeted. *Booth carpet is mandatory. Store - Onsite/Offsite: Onsite storage is limited. Should you have larger storage needs please contact Robinson Show Services for options.

Pre Show DeadlinesEAC Insurance: August 19, 2022 Graphic Submissions: August 19, 2022 Discount Pricing: August 5, 2022 Onsite orders subject to 30% surcharge

Direct Shipments:Limited to move in period only. Docks are located on Convention Side Building, 11 Bay St., Toronto , Ontario . Dock schedule will be released 3 weeks prior to move-in date. Dock schedule will be based upon size of booth, identified scope of build and request date.

Address for Direct Shipments: Robinson Show Services

2066 Concession Road 3, Palgrave, Ontario, L0N 1P0

Advanced warehouse will accept shipments from :

August 19, 2022 - Wednesday Sept 14, 2022.

Pre Show DeadlinesEAC Insurance: October 9, 2020 Graphic Submissions: October 9, 2020 Discount Pricing: October 9, 2020 Onsite orders subject to 30% surcharge

Direct Shipments: Limited to move in period only. Advanced shipments to be directed to Robinson Show Services. Address for Direct Shipments: Toronto International Centre

6900 Airport Road, Hall 5 Dock 65-72 Mississauga, Ontario

Small packages: Dock 80 Advanced warehouse will accept shipments from Tuesday October 12, 2020 - Thursday October 29, 2020.

Pre Show DeadlinesEAC Insurance: October 17, 2021 Graphic Submissions: October 17, 2021 Discount Pricing: October 8, 2021 Onsite orders subject to 30% surcharge

Direct Shipments:Limited to move in period only-South Docks, MTCC . Dock schedule will be released 3 weeks prior to move-in date. Dock schedule will be based upon size of booth, identified scope of build and request date.

Address for Direct Shipments: Robinson Show Services

2066 Concession Road 3, Palgrave, Ontario, L0N 1P0

Advanced warehouse will accept shipments from :

Tuesady October 17, 2021 - Friday November 12, 2021.

Pre Show DeadlinesEAC Insurance: October 1st, 2021 Graphic Submissions: October 1st, 2021 Discount Pricing: October 1st, 2021 Onsite orders subject to 30% surcharge

Direct Shipments:Limited to move in period only.

Address for Advanced Shipments: Robinson Show Services

2066 Concession Road 3, Palgrave, Ontario, L0N 1P0

Advanced warehouse will accept shipments from :

Friday October 1st, 2021 - Thursday October 28th, 2021

Robinson accepts the following forms of payment: • Interac E-transfer: please send payment to Lori@robinsonshowservices.ca • Credit Card: If you elect to pay by credit card, your credit card will be charged within 24 hours - 3% charges on all American Express orders • Cash: Payable in person only at the main office, prior to show. Not accepted at show site. • Certified Cheque • Wire Transfer: Customers can email Lori@Robinsonshowservices.ca for information. A credit card number valid through the date of the event must be provided at the time of booking, it will be charged in the event of lost/damaged property. A valid credit card must be on file for security against the value of equipment rentals.

MOVE- IN SCHEDULE-through Docks

Exhibitor Move-In Day 1: Group A - Sunday September 18, 2022 11:00 to 13:00 Exhibitor Move-In Day 1: Group B -Sunday September 18, 2022 13:00 to 15:00

Exhibitor Move-In Day 1: Group C -Sunday September 18, 2022 15:00 to 17:00

Exhibitor Move- In Day 1: Group D - Sunday September 18, 2022 17:00 to 19:00

Exhibitor Move in Day 2: Group E: Monday September 19, 2022 8:00- 9:00

Limited to Exhibitors that are able to hand-carry their display items and set up within the one hour set up period. Dollies and forklifts will not be available at this time. Docks will not be open at this time.

All Clear Aisle Time Move-In: Sunday September 18 , 2022 19:00

****Exhibitors and designates may continue work within confines of booth space until 20:00 Sunday September 18, 2022.

Dock time allocations for Group A-D will be based on first come first served, booth size & scope of booth build.

All dock deliveries must be pre- booked through Robinson Show Services.

Group E move-in limited to single trip hand carry through venue. Docks will not be open during this time. No booking will be required.

The first step in securing a dock time is submitting your move-in form- see Exhibitor Ordering Section: Move-In Forms.

Deliveries to site outside designated times will be accommodated, however, dock delays will be expected & Exhibitors with pre-set dock times will be prioritized.

EXHIBITION SCHEDULEExhibitor Hours Day 1: Monday September 19, 2022 from 10:00 to 17:00 Exhibitor Hours Day 2: Tuesday September 20, 2022 from 10:00 to 13:30

MOVE-OUT SCHEDULE

Exhibitor Move-Out Day 2: Tuesday September 20, 2022 from 13:30 to 22:00 Carrier Check-In: Tuesday September 20, 2022 from 14:00 to 21:00

Forced Freight Time: Tuesday September 20, 2022 21:00

Move-out will follow a live load process. This will be managed onsite based on completion of pack out. Should you require dock access for delivery of empties not left onsite or delivery of tools through docks ;this must be pre-booked and is subject to material handling charges. Please refer to & submit Move-Out Form to secure pre-arranged dock times.

Exhibitor Move-in Day 1: Friday October 30, 2020* from 8:00am to 5:00pm Exhibitor Move-in Day 2: Saturday October 31, 2020** from 8:00am to 5:00pm

*Friday move in limited to booth sizes 400 square feet or larger. All Friday move ins must be pre-approved by Robinson Show Services.

**All deliveries through docks require booked move in times via Dock 65-72. Vehicle deliveries not requiring docks are to access Dock 80. Dock 80 is ground level move in. Move in through Dock 80 does not require a booking, however, move in is restricted to times as per booth size -see above.All Clear Aisle Time: Saturday October 31, 2020 at 5:00pm******Exhibitors may remain within confines of booth after this time to complete booth build.Exhibitor Hours Day 1: Sunday November 1, 2020 from 10:00am to 4:00pm Exhibitor-Hours Day 2: Monday November 2, 2020 from 10:00am to 4:00pm

Exhibitor Move-out: Monday November 2, 2020 Carrier Check In: Thursday November 2, 2020 from 6:30pm to 9:00pm Forced Freight Time: Friday November 2, 2020 10:00pm

All booths must be carpeted. Exhibitors can bring own flooring or order through Robinson Show Services.

MOVE- IN SCHEDULE-through Docks

Exhibitor Move-In: Tuesday November 2nd, 2021 - 8:00 to 17:00

All Clear Aisle Time Move-In: Tuesday November 2nd, 2021 - 20:00

EXHIBITION SCHEDULEExhibitor Hours Day 1: Wednesday November 3rd, 2021 from 8:00 to 17:30 Exhibitor Hours Day 2: Thursday November 4th, 2021from 8:00 to 16:30

MOVE-OUT SCHEDULE

Exhibitor Move-Out: Thursday November 4th, 2021 -between 16:30 - 20:30

Carrier Check-In: Thursday November 4th, 2021 between 16:30 - 20:30

Forced Freight Time: Thursday November 4th, 2021 20:30

Move-out will follow a live load process. This will be managed onsite based on completion of pack out. Should you require dock access for delivery of empties not left onsite or delivery of tools through docks ;this must be pre-booked and is subject to material handling charges. Please refer to & submit Move-Out Form to secure pre-arranged dock times.

MOVE- IN SCHEDULE- through South Docks, MTCC

Exhibitor Move-In Day 1:Group A - Sunday November 14 2021 from 6:00 pm to 10:00 pm- by appointment only Exhibitor Move-In Day 2:Group A - Monday November 15, 2021 from 8:00 am to 6:00 pm

Exhibitor Move-In Day 2: Group B - Monday November 15, 2021 from 12:00 pm to 6:00 pm

Exhibitor Move- In Day 3: Group C - Tuesday November 16, 2021 from 8: 00 am to 4:00 pm

Exhibitor Move-In Day 4: Group D - Wednesday November 17, 2021 from 8:30 am to 9:30 am.

Limited to Exhibitors that are able to hand-carry their display items and set up within the one hour set up period. Dollies and forklifts will not be available at this time. Docks will not be open at this time.

All Clear Aisle Time Move-In: Tuesday November 16, 2021 4:00 pm.

****Exhibitors and designates may continue work within confines of booth space until 11:59 pm Tuesday November 16, 2021.

Group A- Booth size 400 square feet or larger( 20 x 20 booth minimum)

Group B – Booth Size 200 square feet or larger ( 10 x 20 booth minimum)

Group C- Booth Size -100 square feet or larger ( 10 x 10 booth minimum )

Group D- all Booth sizes : hand carry

Dock time allocations for Group A-B will be based on first come first served, booth size & scope of booth build. All deliveries through the docks must be pre-booked through Robinson Show Services.

The first step in securing a dock time is submitting your move-in form- see Exhibitor Ordering Section: Move-In Forms.

Dock time allocations for Group C will be based on first come first served basis through the MTCCC Voyage Control Portal . All dock deliveries must be pre- booked through MTCCC.

Group D move-in limited to single trip hand carry through venue. Docks will not be open during this time. No booking will be required.

Deliveries to site outside designated times will be accommodated, however, dock delays will be expected & Exhibitors with pre-set dock times will be prioritized.

EXHIBITION SCHEDULEExhibitor Hours Day 1: WednesdayNovember 17, 2021 from 10:30 am to 7:00 pm Exhibitor Hours Day 2: Thursday November 18, 2021 from 10:30 am to 5:00 pm

Exhibitor Hours Day 3: Friday November 19, 2021 from 10: 00 am to 3:00 pm

All booths must have carpet/floor covering. This can be provided by Exhibitor/designate or ordered through Robinson Show Services.

MOVE-OUT SCHEDULE- through South Docks, MTCC

Exhibitor Move-Out Day 3: Friday November 19, 2021 from 3:30 pm to 9:00 pm Carrier Check-In: Friday November 19, 2021 from 5:00 pm to 8:00 pm

Exhibitor Move-Out Day 4: Saturday November 20, 2021 from 8:00 am to 9:00 pm

Carrier Check-In: Saturday November 20, 2021 from 8:00 am to 8:00 pm

Forced Freight Time: Saturday November 20, 2021 7:00 pm

Move-out will follow a live load process. This will be managed onsite based on completion of pack out. Should you require dock access for delivery of empties not left onsite or delivery of tools through docks this must be pre-booked and is subject to material handling charges. Please refer to & submit Move-Out Form to secure pre-arranged dock times.

Rental Items: All order changes/cancellations must be submitted via e-mail a minimum of 5 business days prior to your scheduled date of delivery. A 25% restocking fee will be applied to any rental reductions/cancellations occurring less than 5 business days of your delivery date.

Note: Orders involving custom builds and graphics, are subject to full payment upon time of order. Cancellation of confirmed orders will be charged the full order amount. Custom build changes will be billed accordingly.

Move-in Information Move-in deliveries limited to move-in time(s) and date(s) as per Exhibitor Schedule above. Venue does not accept advanced shipments. Dock times must be pre-booked by Exhibitor or Third Party. All dock deliveries are subject to Material Handling by the Exclusive Show Provider Robinson Show Services.

South Docks will be used for both move-in & move-out of non-hand carried items. Availability of dock times will be based on a first signed up basis, scope of build and size of booth upon completion of submitted Material Handling & Move-In order forms- see Mandatory Forms Section on this page. Hand-carry items limited to one trip through venue on Wednesday November 17, 2021 from 8: 30 am-9: 30 am. Pump trucks and dollies will not be available during this time.

Move-out Information Aisle carpet must be removed prior to the return of empty crates. Robinson will begin returning empty crates immediately after show closing at 3:30 pm Friday November 19, 2021.

Exhibitor materials must be cleared from the show floor by: Saturday November 21, 2021 at 11:00 pm

Freight remaining will be forced at cost to Exhibitor.

Full Dock Information Sheet Here

Dock Booking Coming Soon- Group A, B & C

Dock Booking Coming Soon- Group D

For any questions please contact: Coordinator Name: Elaine Blosmanis Email: Elaine@robinsonshowservices.ca or exhibitorservices@robinsonshowservices.ca

Move-in Information Move-in deliveries limited to move-in time(s) and date(s) as per Exhibitor Schedule above. Venue does not accept advanced shipments. Dock times must be pre-booked by Exhibitor or Third Party. All dock deliveries are subject to Material Handling by the Exclusive Show Provider Robinson Show Services.

Availability of dock times will be based on a first signed up basis, scope of build and size of booth upon completion of submitted Material Handling & Move-In order forms- see Mandatory Forms Section on this page.

Hand-carry items limited to one trip through venue on Sunday September 18, 2022 from 11:00 - 20:00 and Monday Septemberv 19, 2022 8:00-9:00.

Pump trucks and dollies will not be available during this time or at this location.

Move-out Information Empty crates/cases will be returned immediately after show closing at 13:30, Tuesday, September 20, 2022.

Exhibitor materials must be cleared from the show floor All Exhibitor freight must be cleared from Show Floor on Tuesday September 20, 2022 by 21:00

All Exhibitor freight must be cleared from Show Floor on Tuesday ,September 20, 2022, by 21:00

The Facility does not allow any freight to be left on the show floor once Robinson has left the site , therefore, Robinson will consider any freight remaining on the floor as Post Show freight, transport it and store it at their wareshouse. All costs will be the responsibility of the exhibitor.

Full Dock Information Sheet Here

Dock Booking Coming Soon- Group A, B & C

Dock Booking Coming Soon- Group D

For any questions please contact: Coordinator Name: Elaine Blosmanis Email: Elaine@robinsonshowservices.ca or exhibitorservices@robinsonshowservices.ca

Robinson Show Services can handle all of your transportation needs, including outbound shipping. Simply call 905-417-7789, to arrange outbound shipping or check in at the Exhibitor Services Hub, while at show-site. If you have a preferred carrier that is different from Robinson Show Services, you may arrange in advance for them to pick up your shipment. Please refer to Quick Facts, in your Exhibitor Kit, for the time your shipment will are required to be cleared from your space, by the outbound carrier. In the event your selected carrier fails to arrive on final move-out day, your shipment will either be rerouted to the carrier of choice or delivered back to the Robinson Show Warehouse, at the exhibitor's expense. For your convenience, show-recommended carriers will be on site to handle outbound transportation, should show size warrant this. To save time, complete and submit the Outbound Shipping Form, from your Exhibitor Service Manual, in advance. You can also contact the Robinson Exhibitor Services Hub at show site, for your shipping documents. Each shipment must have a completed Material Handling Agreement, (MHA), in order to ship materials from the show. All pieces must be labeled individually. After materials are packed, labeled and ready to be shipped, the completed Material Handling Agreement, (MHA), must be turned in at the Robinson Exhibitor Services Hub. Exhibitors should remain in the contracted space, until the Exhibitors display materials are secured and accepted by the freight carrier or otherwise removed by the Exhibitor. Show Management and Robinson Show Services assumes no responsibility for Exhibit Material left unattended, in the Exhibit Hall. Submission of an MHA to Robinson Show Services, does not transfer responsibility to Robinson Show Services.

Orders are reserved for rental on a first-come, first-serve basis so we recommend booking as soon as possible. For large-scale events such as weddings and corporate events, we suggest booking your order at least 3-6 months in advance. For smaller events, it is recommended that you book 2-4 weeks before the date of your event. In order to help make your event as easy as possible to host, booking your rentals as soon as possible will ensure that you get your first choice rentals for your special day. An estimate of services will be emailed to you by our coordinator. To secure booking, this must be signed with a 50% non-refundable deposit to reserve rentals. The remaining balance of your order is due the day before your event.

Move-in Information Move-in deliveries limited to move-in time(s) and date(s) as per Exhibitor Schedule above. Venue does not accept advanced shipments. Dock times must be pre-booked by Exhibitor or Third Party. All dock deliveries are subject to Material Handling by the Exclusive Show Provider Robinson Show Services.

Availability of dock times will be based on a first signed up basis, scope of build and size of booth upon completion of submitted Material Handling & Move-In order forms- see Mandatory Forms Section on this page.

Hand-carry items limited to one trip through venue on Tuesday November 2nd 2021 between 8:00 - 17:00.

Pump trucks and dollies will not be available during this time or at this location.

Move-out Information Empty crates/cases will be returned immediately after show closing at 16:30, Thursday November 4th, 2021

Exhibitor materials must be cleared from the show floor All Exhibitor freight must be cleared from Show Floor on Thursday November 4th, by 20:30

The Facility does not allow any freight to be left on the show floor once Robinson has left the site , therefore, Robinson will consider any freight remaining on the floor as Post Show freight, transport it and store it at their wareshouse. All costs will be the responsibility of the exhibitor.

Full Dock Information Sheet Here

For any questions please contact: Coordinator Name: Niels Pierik Email: niels@robinsonshowservices.ca or exhibitorservices@robinsonshowservices.ca

Move-in Information Move in deliveries limited to move in time(s) & date(s). See schedule as appropriate in Show Facts. Venue does not accept advanced shipments. Dock times to be booked by Exhibitor or Third Party. Availability of dock times will be based on a first sign up basis upon completion of submitted Material Handling order forms. Hand carry items limited to one trip through venue. Dock time to be booked only for dock deliveries which will be subject to material handling. All Material Handling is Exclusive to Robinson Show Services.

Move-out Information Aisle carpet (if any) must be removed prior to the return of empty crates. Robinson will begin returning empty crates immediately after show closing.

Exhibitor materials must be cleared from the show floor by: Tuesday November 3, 2020 at 11:00pm

Freight remaining will be forced at cost to Exhibitor.

Full Dock Information Sheet Here

Dock Booking Coming Soon

For any questions please contact: Coordinator Name: Elaine Blosmanis Office Number: 905-417-7789 ext. 201 Email: Elaine@robinsonshowservices.ca orexhibitorservices@robinsonshowservices.ca

Robinson Show Services can handle all of your transportation needs, including outbound shipping. Simply call 905-417-7789 to arrange outbound shipping or check in at the Exhibitor Service Centre while at show-site.

If you have a preferred carrier that is different from Robinson Show Services, you may arrange in advance for them to pick up your shipment. Please refer to Quick Facts for the time that your shipment will need to be cleared from your space by the outbound carrier. In the event your selected carrier fails to arrive on final move-out day, your shipment will either be rerouted to the carrier of choice or delivered back to the warehouse at the exhibitor's expense. For your convenience, show-recommended carriers will be on site to handle outbound transportation should show size warrant this.

To save time, complete and submit the Outbound Shipping Form from your Exhibitor Service Manual in advance. You can also contact the Robinson Exhibitor Service Centre at show site for your shipping documents.

Each shipment must have a completed Material Handling Agreement in order to ship materials from the show. All pieces must be labeled individually.

After materials are packed, labeled and ready to be shipped, the completed Material Handling Agreement must be turned in at the Robinson Exhibitor Service Centre.

Exhibitor Appointed Contractors:EAC FormPayment Authorization Form

Exhibitors are permitted to use the services of an Exhibitor Appointed Contractor (EAC). EAC forms must be completed and submitted prior to deadline date with appropriate documentation -see Show Facts.

It is the responsibility of the exhibitor to ensure that representatives of the Exhibitor Appointed Contractor abide by the official rules and regulations for this event. EAC are limited in services provided, as outlined on EAC form. A third party Authorization form must also be completed for (EAC), prior to move in. Charges will be billed as incurred.

Insurance . Show insurance certificates must be submitted to the show manager prior to move in.

Stated value of Insurance for show: 1,000,000 . Valid 2 November 2021 Through 4 November 2021.

Additional insured to include :

Informa PLC 303 Second Street, South Tower 9th floor, Suite 900 San Francisco, CA 94107

Sector c/o Informa Tech Canada, Inc. 6021 Yonge Street, Suite 1018 Toronto, ON M2M 3W2 Canada

Robinson Show Services Inc., 2066 Concession Road 3, Palgrave, ON, LON 1P0 Canada

Other Forms:Move In FormMove Out FormStructural Integrity StatementShipping Labels

UPLOAD THE FORMS HERE or SEND THE FORMS BY EMAIL

Exhibitor Appointed Contractors:EAC FormPayment Authorization Form

Exhibitors are permitted to use the services of an Exhibitor Appointed Contractor (EAC). EAC forms must be completed and submitted prior to deadline date with appropriate documentation -see Show Facts.

It is the responsibility of the exhibitor to ensure that representatives of the Exhibitor Appointed Contractor abide by the official rules and regulations for this event. EAC are limited in services provided, as outlined on EAC form. A third party Authorization form must also be completed for (EAC), prior to move in. Charges will be billed as incurred.

Other Forms:Move In FormMove Out FormStructural Integrity StatementShipping Labels

UPLOAD THE FORMS HERE or SEND THE FORMS BY EMAIL

Exhibitor Appointed Contractors:EAC FormPayment Authorization Form

Exhibitors are permitted to use the services of an Exhibitor Appointed Contractor (EAC). EAC forms must be completed and submitted prior to deadline date with appropriate documentation -see Show Facts. It is the responsibility of the exhibitor to ensure that representatives of the Exhibitor Appointed Contractor abide by the official rules and regulations for this event. EAC are limited in services provided as outlined on EAC form. A third party Authorization form must also be completed for (EAC) prior to move in. Charges will be billed as incurred.

Other Forms:Move In FormMove Out FormStructural Integrity StatementShipping Labels

UPLOAD THE FORMS HERE or SEND THE FORMS BY EMAIL

Robinson accepts the following forms of payment: • Interac E-transfer: please send it to Lori@robinsonshowservices.ca • Credit Card: If you elect to pay by credit card, your credit card will be charged within 24 hours - 3% charges on all American Express orders • Cash: Payable in person only • Certified Cheque • Wire Transfer: Customers can contact us for information A credit card number valid through the date of the event must be provided at the time of booking, it will be charged in the event of lost/damaged property.

Here is a simple "Show Arrival Plan":

1.) Register or check-in with the Show Exhibitor Desk or Registration Desk. 2.) Put on your safety shoes and any required safety equipment specified by the show. 3.) Check your booth space. Is the location and size correct? 4.) Is your freight in the booth? Compare each item to your shipping details. Missing and or damaged items should be reported to the Exhibitor Services Hub. 5.) Check if your booth carpet and booth furnishings have been delivered. 6.) See the Robinson Exhibitor Hub or Freight Representative, if your freight is not delivered. 7.) Make sure you have your valid /current tracking number and/or your freight waybill. 8.) If you have any challenges with your delivered booth equipment or the equipment is missing, please see the Robinson Exhibitor Hub.

Exhibitor Appointed Contractors:EAC FormPayment Authorization Form

Exhibitors are permitted to use the services of an Exhibitor Appointed Contractor (EAC). EAC forms must be completed and submitted prior to deadline date with appropriate documentation -see Show Facts. It is the responsibility of the exhibitor to ensure that representatives of the Exhibitor Appointed Contractor abide by the official rules and regulations for this event. EAC are limited in services provided as outlined on EAC form. A third party Authorization form must also be completed for (EAC) prior to move in. Charges will be billed as incurred.

Other Forms:Move In FormMove Out FormStructural Intergrity StatementShipping Labels

UPLOAD THE FORMS HERE

Here is the short list of essentials you need:

1.) Safety Shoes - Ontario Law defines a trade show install as a construction site.

2.) Freight and courier tracking numbers and waybills.

3.) Access to your Robinson exhibitor orders.

4.) Access to electrical, cleaning, internet, rigging and other on-site orders.

5.) Outbound shipping details, including your carrier and final location to be shipped too.

6.) Cell phone - with connected service plan. Some facilities do not have immediate WiFi.

Robinson realizes that changes in quantities occur as event details finalize. We recommend orders to be finalized at least 7 business days before your scheduled event to ensure your order is properly built, packed and checked for your event on time. Last minute changes to an order cannot be guaranteed due to earlier reservations from our other clients. Please reserve your items well in advance to guarantee availability.

It is important to make sure your outbound paperwork is completed and turned into the Exhibitor Services Hub, before you leave. If you have something valuable in your shipment, it is advised that you wait for your carrier to load out, before leaving or hire a security guard. Also, do not label boxes with the contents if they contain valuable materials. Submission of an MHA to Robinson Show Services does not transfer responsibility or liability to Robinson Show Services.

A 50% restocking fee will be charged to events cancelled within 24 hours of the scheduled event. This fee covers the labour cost of the preparation, loading and restocking of the rentals for your event. Rented products are reserved for your rental limiting their availability to other clients. Please make the last changes to your order at least 4 business days’ before the scheduled event. Any adjustments( cancellations) 48 hours prior to an event will be subject to a restocking fee of 25%. Custom orders such as floral and graphics are non-refundable. Carpet orders are subject to a 50% restock fee after order confirmation.

Carpet ordered through Robinson should be set in your booth prior to Exhibitor move in. If you have also ordered under carpet, electrical, please be sure the electrical is installed upon arrival to your booth. If not, please see the Electrical Exhibit Services Centre in the hall. Furnishings will be delivered according to posted schedule, at the Exhibitor Services Hub. If you are moving in early, please be patient, as the schedule is intended for regular move in times.

Robinson Show Services can help. Robinson offers onsite Labour, Supervisory and Carpentry options, for your booths. See options available under "Shipping & Services"to choose the correct labour type for your Exhibit needs. LABOURER A labourer is a general worker, suitable for the installation of pop-up booths and uncomplicated installation. Typically labour is Exhibitor supervised. If the Exhibitor is not present or able to supervise, Robinson Show Services will provide this service for you. A 35% surcharge is applicable for this supervision. SUPERVISOR Supervisors are experienced tradeshow specialists able to lead larger crew and or more difficult set ups. CARPENTER Carpenters are experienced in custom booth builds, millwork, cutting and drilling.

Set up & dismantle labour is estimated based on the details you provide. In order to speed the process, please include as many of the following as possible: - Set up plans/photos of completed set up - Drawing of crate contents - Crate numbering with contents - Electrical plan/drawing attached - Under carpet wiring plan attached - Graphics shipped and labelled separately Please remember booths/assets move from show to show and installer to installer, as such, they are prone to damage. Labour times will vary based on how the booth was previously packed, detailed instructions, photos provided. Final labour billing will be based on actual time spent on installation/dismantle of booth.

Rental Items:

All order changes/cancellations must be submitted via e-mail a minimum of 5 business days prior to your scheduled date of delivery. A 25% restocking fee will be applied to any rental reductions/cancellations occurring less than 5 business days of your delivery date.

Note: Orders involving custom builds and graphics, are subject to full payment upon time of order. Cancellation of confirmed orders will be charged the full order amount. Custom build changes will be billed accordingly.

Robinson recommends having someone present at the delivery location to accept rentals to ensure that all rentals are present and safe. If your team is unable to be onsite to receive rentals Robinson will deliver items to an unattended venue as long as there is a sheltered location for delivery. The client is responsibility for these rental items time they are dropped off until the time they are picked up.

Please make sure you have all of tracking numbers and shipping information, then proceed to the Robinson Exhibitor Hub. Robinson will check to see if the shipment has been received. Robinson will not have your freight or shipments, under the following circumstances: 1.) Ship direct to the hotel or venue. 2.) Ship to a Business Centre, at the hotel or venue. 3.) Ship to a third party booth installation company. 4.) Ship directly with a courier company. 5.) Ship without using the show recommended Customs Broker.

Any equipment loss or damage incurred while rental equipment is in customers' care is the customers' responsibility. Client will be billed the replacement value of any equipment lost or damaged.

A valid credit card is required for security against the value of rental equipment at time of order.Any equipment loss or damage incurred while rental equipment is in customers' care is the customers' responsibility. Client will be billed the replacement value of any equipment lost or damaged.

A valid credit card is required for security against the value of rental equipment at time of order.

Robinson accepts the following forms of payment: • Interac E-transfer: please send it to Lori@robinsonshowservices.ca • Credit Card: If you elect to pay by credit card, your credit card will be charged within 24 hours - 3% charges on all American Express orders • Cash: Payable in person only • Certified Cheque • Wire Transfer: Customers can Robinson Show Services for information A credit card number valid through the date of the event must be provided at the time of booking, it will be charged in the event of lost/damaged property.

A valid credit card must be on file for security against the value of equipment rentals.

There are a few options for storing your empty containers: 1.) Store them in your booth, under your table, behind your booth wall, beside your booth. 2.) If you need to store empties outside of your booth, follow these steps; A.) Obtain "Empty Stickers" at the Exhibitor Services Hub, complete in full, and adhere firmly. B.) If the show is providing on-site storage, leave your empties in the aisle. C.) Some shows are self help, so you place your own empties in the designated storage areas. D.) Make sure ALL of your empty containers, skids, boxes are clearly labeled. D.) If you can, (if it's safe and accessible), have a look at where your empties are stored. E.) Wrap and place all of your empties on one skid or container. It's harder to lose or misplace one larger item. Please note: If your show has made arrangements for off-site storage of the empty containers, your empty containers will NOT be accessible during the show.

Unless special arrangements have been made prior to your pick-up, rental items can be picked up between 9am - 4pm weekdays. Any damages occurring during transportation to and from your event site are the responsibility of the rentee.

Our Mississauga warehouse is located at 7615 Kimbel St, Unit 1-2, Mississauga, Ontario, L5S 1A8. This location has standard loading docks as well as a ground level entry for deliveries. All pick ups occur from rear docks.

On larger shows freight free aisles are established to allow movement through the show during move in & move out. These aisles are intended to be kept clear, to allow a flow of items through the show. Maintaining freight free aisles allows for a smooth movement for all. Please be sure to keep your empties adjacent to your booth and out of the freight free aisles, to allow your neighbors to pass effectively.

No. If you have something valuable in your shipment, it is advised that you wait for your carrier to arrive. Also, do not label boxes with the contents (i.e., plasma screen, computer equipment). If your shipment contains high valued materials or goods, it is recommended wrapping with black shrink wrap. If your booth contains high value items, please check with Show Manager about securing additional protection in the form of a separate Security Guard or order a security cage from Robinson.

Responsibility of the rented items remains with the client from the time of delivery until the time of return/pick up. Please ensure rentals are secured when not in use and protected from the weather. Charges will be assessed for missing, broken or damaged items, as well as linens and carpet which are lost, torn, burned or soiled beyond cleaning. The full replacement value will be charged in addition to the rental charge incurred for usage.

FAQ > Exhibitors Pre-Show

Rental information &amp; policies

When will I be invoiced?

Important Details

Important Details

Important Details

Important Details

What is the move out procedure?

When will I be invoiced?

Event Contacts

What are rates charged for Exhibitor orders?

How can I assist with a smooth move out?

Event Contacts

When will my labour arrive, and how do I ensure it has been ordered?"

Do you have a showroom?

Event Contacts

Event Contacts

Show Information

Show Information

How are Exhibitor orders reserved?

How do I get my empty containers back? When will they arrive?

How do I get my empty containers back? When will they arrive?

What are your hours and rates of delivery?

Show Information

Show Information

Important Dates

Can delivery teams set up the rental/decor items?

When will my post show labour arrive?

Important Dates

Important Dates

Important Dates

When do I need to be sure to clear my booth space?

How do I pay for orders?

Exhibitor Schedule

What is your broken and/or missing items policy?

When do I need to vacate/clear items out of my booth space?

Exhibitor Schedule

Exhibitor Schedule

Exhibitor Schedule

I would like to Change/Cancel an order. What should I do?

Dock Information

Dock Information

How do I arrange outbound shipping?

When and how should I place my order?

What help will the Exhibitor Service Centre provide?

When ordering items for my booth, what is my responsibility for Equipment Loss/ Damage?"

Dock Information

Dock Information

How do I arrange outbound shipping?

Mandatory Forms

Mandatory Forms

Do I need to check in with the Exhibitor Service Hub again?

Mandatory Forms

How can I pay for my items?

When I arrive at showsite, what should I do?"

Mandatory Forms

What should I bring to show site?

Can I adjust my order?

Do I need to stay to supervise the movement of my items out of my booth space?

Do I need to check in with the Exhibitor Service Centre again?

What is the cancellation policy?

Will there be security to watch my things?

Will there be security to watch my booth during move out?

When will my ordered items arrive at my Booth?

Do I need to stay to supervise the movement of my items out of my booth space?

If I need something that is not on your website can you get it for me?

When will my labor arrive, and how do I ensure it has been ordered?"

Rates - Exhibitor orders

Can't be onsite to set up your Exhibiton Booth?

Do you offer last minute rental service?

Reservations

Are there order minimums for delivery?

Keeping your labour costs down

When will items shipped to the advanced warehouse, be delivered to my Booth?"

Order Changes/ Cancelations

Can deliveries be made without an onsite person to accept deliveries?

What should I do if my expected shipments are not in my Booth?

Are there order minimums for warehouse pick up?

Equipment Loss/Damage

Payment

Rental information & policies