Question 1

Rental information & policies

Accepted Answer

Robinson strives to ensure complete customer satisfaction. To help ensure your satisfaction, we have provided a list of common questions to help guide our clients. Should you have any additional questions please contact a Robinson representative. We look forward to supporting your special day.

Question 2

When will I be invoiced?

Accepted Answer

Every effort is made to invoice before the show opens. The "PAID" invoice will be emailed to you. For onsite orders every effort will be made to complete invoicing on the day of the order.

Question 3

Important Details

Accepted Answer

Venue Address
The Westin Harbour Castle Hotel
1 Harbour Square
Toronto , Ontario M5J 1A6
 
Convention Centre( located just across the street froim the Main Hotel)
Metropolitan Ballroom
11 Bay Street
Toronto, Ontario M5J 1A6
 
Docks:  Docks to be used for all vehiclular deliveries are located on the Convention Side : 11 Bay St
Show Service Contractor
Robinson Show Services
2066 Concession Road 3
Palgrave, Ontario L0N 1P0
Contact: Elaine Blosmanis
Elaine@robinsonshowservices.ca
289-326-3863
Show Manager
Events Managment Plus Inc.
Tanya Hutchinson, Show Director
info@ches.org
(613) 531-2661

Question 4

Important Details

Accepted Answer

Venue Address
Metro Toronto Convention Centre
222 Bremner Boulevard
Toronto, ON M5V 2T6
 
Docks: Use South Loading docks for load in/out
Show Service Contractor
Robinson Show Services
2066 Concession Road 3
Palgrave, Ontario L0N 1P0
Contact: Niels Pierik
niels@robinsonshowservices.ca
289-326-3861
Show Manager
Informa Tech Canada, Inc.
Matthew Flemming, DES
matthew.flemming@informa.com

Question 5

Important Details

Accepted Answer

Venue Address
MTCC South Building
222 Bremner Blvd.
Level 800, Hall E
Toronto , Ontario L4V 1E8
 
Docks: South Docks to be used for all vehiclular deliveries 
Show Service Contractor
Robinson Show Services
2066 Concession Road 3
Palgrave, Ontario L0N 1P0
Contact: Elaine Blosmanis
Elaine@robinsonshowservices.ca
289-326-3863
Show Manager
Hannover Fairs (Canada) Inc.
Janet Maslin, Show Director
jmaslin@hannoverfairs.com
(647) 560-7000 Ext 632
 
Robin Estey,Operations Director
ops@electricitytransformation.ca
(647)560-7000 Ext 633

Question 6

Important Details

Accepted Answer

Venue Address
Toronto International Centre
6900 Airport Road, Hall 5
Mississauga, Ontario L4V 1E8
Show Service Contractor
Robinson Show Services
2066 Concession Road 3
Palgrave, Ontario L0N 1P0
Contact: Elaine Blosmanis
Elaine@robinsonshowservices.ca905-417-7789 ext. 201
Show Manager
Media Edge
Brad Moore
BradM@mediaedge.ca416-573-6741

Question 7

What is the move out procedure?

Accepted Answer

Exhibitors may begin dismantling of exhibits once show has closed. Empties will be returned in an orderly fashion, based on booth designation (i.e. booths in front of hall first and then back), once aisle carpet has been picked up. Exhibitors requiring use of docks, should pack all materials up and consolidated all freight towards the back of the hall. Once completed, Exhibitors should proceed to the Robinson Exhibitor Hub, near back of the hall. Exhibitors will be put into queue for dock usage. Vehicles that arrive at the docks without prior arrangements from Robinson Show Services, will be turned back and placed into queue, following those with prior Robinson Show Services arranged pickups.

Question 8

When will I be invoiced?

Accepted Answer

Every effort is made to invoice before the show opens. The paid invoice will be emailed to you. For onsite orders every effort will be made to complete invoicing on the day of the order.

Question 9

Event Contacts

Accepted Answer

Internet
Freeman
Ashley Caesar
Ashley.Caesar@freemanco.com
905-678-5120
 
Electrical & Rigging
Show Tech Power & Lighting
Kimberley Dudley
KDudley@showtech.ca
905-677-9546Customs Brokerage
Beyond Borders LC
Online Forms Hereops@beyond-bordersLC.com
Booth Cleaning
Caldas Building Services
Info@caldas.ca
416-361-7431

Question 10

What are rates charged for Exhibitor orders?

Accepted Answer

Rental rates listed are charged for the duration of the show.

Question 11

How can I assist with a smooth move out?

Accepted Answer

At the end of an event, everyone is anxious to leave as fast as possible, however, move out can be very efficient when a Live Move Out process is followed.

Exhibitors requiring use of docks, are requested to pack all materials up and consolidated all freight towards the back of the hall. Once completed exhibitors should proceed to the Robinson Exhibitor Hub, near back of the hall. Exhibitors will be put into queue for dock usage, based upon the order their booth is completely packed up and ready for transport.

Question 12

Event Contacts

Accepted Answer

Booth Cleaning
Robinson Show Services
Order via Online Ordering Portal
Elaine Blosmanis
Elaine@robinsonshowservices.ca
289-326-3863
 
Internet/Electrical/Power & Rigging
Encore Global
Online Ordering: Address to be inserted
Wayne Cloutier
Director of Event Technology
M +1-647-680-8701
Customs Brokerage
Consult Expo
Diane Labbe Deegan
Diane@consultexpoinc.com
514-482-8886 ext 2
www.consultexpoinc.com

Robinson Show Services
Order Via Online Ordering Portal
Elaine Blosmanis
Elaine@robinsonshowservices.ca
289-326-3863

Question 13

When will my labour arrive, and how do I ensure it has been ordered?"

Accepted Answer

Check in at the labour desk in order to pick up your labourers. You may contact the Exhibitor Service Centre or Robinson Show Services (905-417-7789) to make sure your labour order has been placed.

Question 14

Do you have a showroom?

Accepted Answer

Robinson has two locations - one in Mississauga and one in Caledon. Inventory items are split between the two locations. Our warehouses are open by appointment only from 10 am to 4pm. Please call our offices at 905-417-7789 to book an appointment time with one of our co-ordinators and let us know which items are of interest to you.

Question 15

Event Contacts

Accepted Answer

Internet/Parking/Booth Cleaning/Printing
Metro Toronto Convention Centre
Online Ordering Via MTCC Online Ordering Portal
In-Booth Catering: 416-585-8144
Catering@mtccc.com
 
Electrical/Power & Rigging
Show Tech Power & Lighting
info@showtech.ca 
416-585-8109
Order Online Here Customs Brokerage
Consult Expo
Diane Labbe Deegan
Diane@consultexpoinc.com
514-482-8886 ext 2
www.consultexpoinc.com

Robinson Show Services
Elaine Blosmanis
Elaine@robinsonshowservices.ca
289-326-3863
 
Lead Retrieval
CONEXSYS

Question 16

Event Contacts

Accepted Answer

Booth Cleaning
Metro Toronto Convention Centre
Order via MTCC Online Ordering Portal
 
Electrical/Power & Rigging
Showtech
Order online via: Showtech Online Ordering Portal
Gail Murphy
gmurphy@showtech.ca
416-585-8500
 
Customs Brokerage
Cross Connect Customs & Event Logistics
Contact: Danny Mekhuri # 416-704-1956
Contact: Sunny Salas # 416-676-1124
Contact: Pat d’Alessandro # 416-989-9527
Website: www.crossconnectcl.com
Email: info@crossconnectcl.com

Robinson Show Services
Order Via Online Ordering Portal
Niels Pierik
niels@robinsonshowservices.ca
(289)-326-3861

Question 17

Show Information

Accepted Answer

Booth Size: 10ft wide by 8ft deep
Backwall Drape: 8ft high Black( tbd)  Drape
Sidewall Drape: 3ft high Black( tbd)  Drape
Aisle Carpet: Venue is carpetted. Beige neutral color.
Booth Package Includes: Draped booth space1- 6 ft draped table & 1 side chair
Exhibit Hall Carpet: Booth spaces are carpeted with venue carpet.
Store - Onsite/Offsite: Onsite storage is limited. Should you have larger storage needs please contact Robinson Show Services for options.

Question 18

Show Information

Accepted Answer

Booth Size: 10ft wide by 10ft deep
Backwall Drape: 8ft high Black Drape
Sidewall Drape: 3ft high BlackDrape
Aisle Carpet: Existing venue carpet
Booth Package Includes: Draped booth space 1- 6 ft draped table & 2 side chairs
Exhibit Hall Carpet: Booth spaces are carpeted with venue carpet.
Store - Onsite/Offsite: Onsite storage is limited. Should you have larger storage needs please contact Robinson Show Services for options.

Question 19

How are Exhibitor orders reserved?

Accepted Answer

Rental items are provided on a first-confirm basis. We recommend that you reserve your products as far in advance in order to guarantee availability. Due to demand on certain shows, we reserve the right to substitute with similar products as required.

Question 20

How do I get my empty containers back? When will they arrive?

Accepted Answer

After the aisle carpet has been picked up and rolled, the empty crates can be returned to your booth. Depending on the size of the show, it can take several hours to return all empty containers. Please make sure to arrange your labour, return shipping and travel, accordingly.

Question 21

How do I get my empty containers back? When will they arrive?

Accepted Answer

Your empty containers will be returned at the close of the show, after the aisle carpet has been picked up. Depending on the size of the show it can take several hours to return all empty containers. Please make sure to arrange your travel accordingly.

Question 22

What are your hours and rates of delivery?

Accepted Answer

Normal delivery hours are 7am to 5pm daily. Deliveries can be made 24 hours a day with additional fee for deliveries outside normal hours. Delivery times are based on a 4 hour window of delivery. Should you have a time sensitive delivery please let your co-ordinator know. Additional fees may be applicable for time sensitive deliveries, difficult move ins such as stairs, grass, hills, lack of docks or road access, hand carry or forklift required. Additional fees will be determined based on scope of order and time window available.

Question 23

Show Information

Accepted Answer

Booth Size: 10ft wide by 10ft deep (per 100 square feet)
Backwall Drape: 8ft high Black Drape
Sidewall Drape: 3ft high Black Drape
Aisle Carpet: Venue is carpeted.Tuxedo (salt & pepper) carpet.
Booth Package Includes: Draped booth space only.
Exhibit Hall Carpet: Booth spaces must be covered with floor covering by Exhibitor.
Storage: Onsite storage is limited This must be pre-ordered through Robinson Show Services.
EXHIBIT DISPLAY REGULATIONS
 
Display rules are in accordance with the International Association of Exhibitions and Events (IAEE) Rules and Regulations with exceptions noted as part of the text below. Please ensure that you understand the type of booth space you are purchasing/have purchased and its restrictions.
 
LINE-OF-SIGHT RULE
In the best interest of all exhibitors, ETC Show Management has implemented the line-of-sight rule. Under this rule the ability to have products easily seen by attendees is accomplished. Specific rules for each configuration are detailed below. If you are unsure of your configuration, please email at ops@electricitytransformation.ca for clarification.
 
BOOTH END CAPPING
All booth spaces will be treated as equal, consequently there will be no booth end capping.
 
LINEAR / IN-LINE BOOTH
Linear booths are defined as booths with a depth less than 20 feet (6.10 m), generally arranged in a straight line with neighbouring exhibitors on their immediate right and left, leaving one side open to the aisle and are subject to the below guidelines:
• Exposed back and side walls must be finished and neutral (standard back drape is 8’ high)
• Company graphics are not allowed on the backwall facing neighbouring exhibitors
• The maximum height of 8 feet (2.44 m) is allowed only in the rear half of the booth space
• The maximum height of 4 feet (1.22 m) restriction is imposed on all materials in the remaining space forward to the aisle
• When three or more Linear Booths are used in combination as a single exhibit space, the 4 feet (1.22 m) height limitation is applied only to that portion of the exhibit space which is within 10 fee (3.05 m) of an adjoining booth
• Hanging signs are NOT permitted
 
CORNER BOOTH
A corner booth is a linear booth at the end of a series of in-line booths with exposure to intersecting aisles on two sides and are subject to the below guidelines:
• Exposed back and side walls must be finished and neutral (standard back drape is 8’ high)
• Company graphics are not allowed on the backwall facing neighbouring exhibitors
• The maximum height of 8 feet (2.44 m) is allowed only in the rear half of the booth space
• The maximum height of 4 feet (1.22 m) restriction is imposed on all materials in the remaining space forward to the aisle
• When three or more Linear Booths are used in combination as a single exhibit space, the 4 feet (1.22 m) height limitation is applied only to that portion of the exhibit space which is within 10 fee (3.05 m) of an adjoining booth
• Hanging signs are NOT permitted
 
PERIMETER BOOTH
Perimeter booths are defined as linear exhibits that back on to a wall of the exhibit facility rather than another booth and are subject to the guidelines below:
• Exposed back and side walls must be finished and neutral (maximum back wall height is 12 feet)
• The maximum height of 8 feet (2.44 m) for display materials is allowed only in the rear half of the booth space
• The maximum height of 4 feet (1.22 m) for all materials is imposed in the remaining space forward to the aisle
• When three or more Linear Booths are used in combination as a single exhibit space, the 4 feet (1.22 m) height limitation is applied only to that portion of the exhibit space which is within 10 feet (3.05 m) of an adjoining booth
• Hanging signs are NOT permitted
 
PENINSULA BOOTH
Peninsula booths are defined as booths with a depth of 20 feet (6.10 m) or more, totaling 400 square feet (37.16 m2) or more, open on three sides to the aisles and share a back wall with another exhibitor(s) (usually Linear booths). They are subject to the following guidelines:
• The maximum height for any sign, display, product, fixture, or banded decoration within the exhibit is 16 feet (4.88 m)
• The maximum allowable height for lighting or unbranded structure for the use of lighting the booth space only is 20 feet (6.10 m)
• Any back walls may run the full length of the booth width, except when adjoining to linear booths. In that case, the back wall must be limited to 4 feet (1.22 m) in height within 5 feet (1.52 m) of each aisle
• Double-sided signs, logos and graphics shall be set back 10 feet (3.05 m) from adjacent booths
• Any portion of the exhibit bordering another exhibit space must have the back side of that portion finished and neutral
 
Hanging Sign Guidelines 
• Maximum height for all hanging signs is 20 feet (6.10 m), distance measured from the top of the sign to the floor
• Bottom of all hanging signs must be at 16 feet high (4.88 m), distance measured from the floor to the bottom of the sign
• Signs must be finished on all sides
• Signs, lettering or graphics facing a neighbouring booth must be located at least 10 feet (3.05 m) from that exhibit
• Maximum height for rigged lighting or unbranded structural elements is 20 feet (6.10 m)
• All hanging signs require written approval from Show Management and must be submitted with your booth design through the MYS Exhibitor Dashboard no later than October 1, 2021
 
ISLAND BOOTH 
Island booths are defined as booths with a depth of 20 feet (6.10 m) or more, totaling 400 square feet (37.16 m2) or more and open on all sides to the aisle. They are subject to the following guidelines:
• The maximum height for any sign, display, product, fixture or branded decoration within the exhibit is 16 feet (4.88 m)
• The maximum allowable height for lighting or unbranded structure for the use of lighting your booth space only is 20 feet (6.10 m)
• Since there are no adjacent exhibitors, signs and displays up to 16 feet (4.88 m) in height may be located anywhere within the exhibit
 
Hanging Sign Guidelines 
• Maximum height for all hanging signs is 20 feet (6.10 m), distance measured from the top of the sign to the floor
• Bottom of all hanging signs must be at 16 feet high (4.88 m), distance measured from the floor to the bottom of the sign
• Signs must be finished on all sides
• Signs, lettering or graphics facing a neighbouring booth must be located at least 10 feet (3.05 m) from that exhibit
• Maximum height for rigged lighting or unbranded structural elements is 20 feet (6.10 m)
• All hanging signs require written approval from Show Management and must be submitted with your booth design through the MYS Exhibitor Dashboard no later than October 1, 2021
 
SPLIT ISLAND BOOTH
A Split Island booth is a Peninsula booth which shares a common back wall with another Peninsula booth. Each booth is a minimum of 20 ft x 20 ft (6.10 m x 6.10 m) and are subject to the following guidelines:
• The entire cubic content of this booth may be used, up to the maximum allowable height, without any back wall line-of-sight restrictions
• The maximum height is 16 feet (4.88 m) including signage. A typical maximum height range allowance is 16ft to 20ft (4.88m to 6.10m), including signage
• Double-sided signs, logos and graphics shall be set back 10 feet (3.05 m) from adjacent booths
• All hanging signs require written approval from Show Management and must be submitted with your booth design through the MYS Exhibitor Dashboard no later than October 1, 2021
 
APPROVAL OF BOOTH DESIGN
All booths 400 sq ft and over must submit display designs for approval by October 1, 2021 using the Map Your Show Exhibitor Dashboard. The booth design should include dimensions, elevations of all display materials and structures including signs, walls, draped and products to be displayed. Exhibitors will receive written approval from Show Management of their booth but reserve the right to require changes before or after the exhibit is installed.
 
Important: When installing a display with a ceiling, or second level, Exhibitors are cautioned to review the Metro Toronto Convention Centre’s (MTCC) Fire Regulations. This information can be found in the Exhibitor Services Forms in your Map Your Show Exhibitor Dashboard.

Question 24

Show Information

Accepted Answer

Booth Size: 10ft wide by 10ft deep
Backwall Drape: 8ft hight Black Drape
Sidewall Drape: 3ft hight Black Drape
Aisle Carpet: Salt & Pepper Grey
Booth Package Includes: Draped booth space
Exhibit Hall Carpet: Booth spaces are not carpeted. *Booth carpet is mandatory.
Store - Onsite/Offsite: Onsite storage is limited. Should you have larger storage needs please contact Robinson Show Services for options.

Question 25

Important Dates

Accepted Answer

Pre Show DeadlinesEAC Insurance: August 19, 2022
Graphic Submissions: August  19, 2022
Discount Pricing: August 5, 2022
Onsite orders subject to 30% surcharge
 
Direct Shipments:Limited to move in period only. Docks are located on Convention Side Building, 11 Bay St., Toronto , Ontario . Dock schedule will be released 3 weeks prior to move-in date. Dock schedule will be based upon size of booth,  identified scope of build and request date. 
Address for Direct Shipments:
Robinson Show Services
2066 Concession Road 3, Palgrave, Ontario, L0N 1P0

Advanced warehouse will accept shipments from :
August 19, 2022 - Wednesday Sept  14, 2022.

Question 26

Can delivery teams set up the rental/decor items?

Accepted Answer

Delivery does not include setup. However, set up and dismantle of items can be arranged. Please contact your co-ordinator for specific information and fees.

Question 27

When will my post show labour arrive?

Accepted Answer

Check in at the Robinson Exhibitor Services Hub in order to pick up your labourers. You may contact the Exhibitor Service Hub or Robinson Show Services (905-417-7789), to make sure your labour order has been placed.

Question 28

Important Dates

Accepted Answer

Pre Show DeadlinesEAC Insurance: October 9, 2020
Graphic Submissions: October 9, 2020
Discount Pricing: October 9, 2020
Onsite orders subject to 30% surcharge

Direct Shipments: Limited to move in period only. Advanced shipments to be directed to Robinson Show Services.

Address for Direct Shipments:
Toronto International Centre
6900 Airport Road, Hall 5 
Dock 65-72
Mississauga, Ontario
Small packages: Dock 80

Advanced warehouse will accept shipments from Tuesday October 12, 2020 - Thursday October 29, 2020.

Question 29

Important Dates

Accepted Answer

Pre Show DeadlinesEAC Insurance: October 17, 2021
Graphic Submissions: October 17, 2021
Discount Pricing: October 8, 2021
Onsite orders subject to 30% surcharge

Direct Shipments:Limited to move in period only-South Docks, MTCC . Dock schedule will be released 3 weeks prior to move-in date. Dock schedule will be based upon size of booth,  identified scope of build and request date. 
Address for Direct Shipments:
Robinson Show Services
2066 Concession Road 3, Palgrave, Ontario, L0N 1P0

Advanced warehouse will accept shipments from :
Tuesady  October 17, 2021 - Friday  November 12, 2021.

Question 30

Important Dates

Accepted Answer

Pre Show DeadlinesEAC Insurance: October 1st, 2021
Graphic Submissions: October 1st, 2021
Discount Pricing: October 1st, 2021
Onsite orders subject to 30% surcharge
 
Direct Shipments:Limited to move in period only. 
Address for Advanced Shipments:
Robinson Show Services
2066 Concession Road 3, Palgrave, Ontario, L0N 1P0

Advanced warehouse will accept shipments from :
Friday October 1st, 2021 - Thursday October 28th, 2021

Question 31

When do I need to be sure to clear my booth space?

Accepted Answer

Please refer to Quick Facts for the date and time the show needs to be cleared. Also refer to Quick Facts for the time that your shipments need to be cleared by your outbound carrier.

Question 32

How do I pay for orders?

Accepted Answer

Robinson accepts the following forms of payment:
• Interac E-transfer: please send payment to Lori@robinsonshowservices.ca
• Credit Card: If you elect to pay by credit card, your credit card will be charged within 24 hours - 3% charges on all American Express orders
• Cash: Payable in person only at the main office, prior to show. Not accepted at show site.
• Certified Cheque
• Wire Transfer: Customers can email Lori@Robinsonshowservices.ca for information.

A credit card number valid through the date of the event must be provided at the time of booking, it will be charged in the event of lost/damaged property. A valid credit card must be on file for security against the value of equipment rentals.

Question 33

Exhibitor Schedule

Accepted Answer

MOVE- IN SCHEDULE-through Docks
Exhibitor Move-In Day 1: Group A - Sunday September 18, 2022 11:00 to 13:00
Exhibitor Move-In Day 1: Group B -Sunday September 18, 2022 13:00 to 15:00
Exhibitor Move-In Day 1: Group C -Sunday September 18, 2022 15:00 to 17:00
Exhibitor Move- In Day 1: Group D - Sunday September 18, 2022 17:00 to 19:00
Exhibitor Move in Day 2: Group E: Monday September 19, 2022 8:00- 9:00
Limited to Exhibitors that are able to hand-carry their display items and set up within the one hour set up period. Dollies and forklifts will not be available at this time. Docks will not be open at this time.
All Clear Aisle Time Move-In: Sunday September 18 , 2022 19:00
****Exhibitors and designates may continue work within confines of booth space until 20:00 Sunday September 18, 2022.
Dock time allocations for Group A-D will be based on first come first served, booth size & scope of booth build.
All dock deliveries must be pre- booked through Robinson Show Services.
Group E move-in limited to single trip hand carry through venue. Docks will not be open during this time. No booking will be required.
The first step in securing a dock time is submitting your move-in form- see Exhibitor Ordering Section: Move-In Forms.
Deliveries to site outside designated times will be accommodated, however, dock delays will be expected & Exhibitors with pre-set dock times will be prioritized.
EXHIBITION SCHEDULEExhibitor Hours Day 1: Monday September 19, 2022 from 10:00 to 17:00
Exhibitor Hours Day 2: Tuesday September 20, 2022 from 10:00 to 13:30
MOVE-OUT SCHEDULE
Exhibitor Move-Out Day 2: Tuesday September 20, 2022 from 13:30 to 22:00
Carrier Check-In: Tuesday September 20, 2022 from 14:00 to 21:00
Forced Freight Time: Tuesday September 20, 2022 21:00
Move-out will follow a live load process. This will be managed onsite based on completion of pack out. Should you require dock access for delivery of empties not left onsite or delivery of tools through docks ;this must be pre-booked and is subject to material handling charges. Please refer to & submit Move-Out Form to secure pre-arranged dock times.

Question 34

What is your broken and/or missing items policy?

Accepted Answer

Events are hectic and at times it is easy to misplace or forget items. Upon return to our warehouse all items are recounted and checked for damages. In the event rental items are missing you will be contacted to arrange for their return. Replacement charge will apply to items that are not returned and/or damaged. Replacement charges vary by item.

Question 35

When do I need to vacate/clear items out of my booth space?

Accepted Answer

Please refer to Quick Facts in your Exhibitor Kit, for the date and time the show needs to be cleared. Also refer to Quick Facts, for the time your shipments are required to be cleared by your outbound carrier, and for Carrier Check-In Time.

Question 36

Exhibitor Schedule

Accepted Answer

Exhibitor Move-in Day 1: Friday October 30, 2020* from 8:00am to 5:00pm
Exhibitor Move-in Day 2: Saturday October 31, 2020** from 8:00am to 5:00pm
*Friday move in limited to booth sizes 400 square feet or larger. All Friday move ins must be pre-approved by Robinson Show Services.
**All deliveries through docks require booked move in times via Dock 65-72. Vehicle deliveries not requiring docks are to access Dock 80. Dock 80 is ground level move in. Move in through Dock 80 does not require a booking, however, move in is restricted to times as per booth size -see above.All Clear Aisle Time: Saturday October 31, 2020 at 5:00pm******Exhibitors may remain within confines of booth after this time to complete booth build.Exhibitor Hours Day 1: Sunday November 1, 2020 from 10:00am to 4:00pm
Exhibitor-Hours Day 2: Monday November 2, 2020 from 10:00am to 4:00pm
Exhibitor Move-out: Monday November 2, 2020

Carrier Check In: Thursday November 2, 2020 from 6:30pm to 9:00pm

Forced Freight Time: Friday November 2, 2020 10:00pm
 
All booths must be carpeted. Exhibitors can bring own flooring or order through Robinson Show Services.

Question 37

Exhibitor Schedule

Accepted Answer

MOVE- IN SCHEDULE-through Docks
Exhibitor Move-In: Tuesday November 2nd, 2021 - 8:00 to 17:00
 
All Clear Aisle Time Move-In: Tuesday November 2nd, 2021 - 20:00
 
EXHIBITION SCHEDULEExhibitor Hours Day 1: Wednesday November 3rd, 2021 from 8:00 to 17:30
Exhibitor Hours Day 2: Thursday November 4th, 2021from 8:00 to 16:30
MOVE-OUT SCHEDULE
Exhibitor Move-Out: Thursday November 4th, 2021 -between 16:30 - 20:30
Carrier Check-In: Thursday November 4th, 2021 between 16:30 - 20:30
Forced Freight Time: Thursday November 4th, 2021 20:30
Move-out will follow a live load process. This will be managed onsite based on completion of pack out. Should you require dock access for delivery of empties not left onsite or delivery of tools through docks ;this must be pre-booked and is subject to material handling charges. Please refer to & submit Move-Out Form to secure pre-arranged dock times.

Question 38

Exhibitor Schedule

Accepted Answer

MOVE- IN SCHEDULE- through South Docks, MTCC
Exhibitor Move-In Day 1:Group A - Sunday November 14 2021 from 6:00 pm to 10:00 pm- by appointment only
Exhibitor Move-In Day 2:Group A - Monday November 15, 2021 from 8:00 am to 6:00 pm
Exhibitor Move-In Day 2: Group B - Monday November 15, 2021 from 12:00 pm to 6:00 pm
Exhibitor Move- In Day 3: Group C - Tuesday November 16, 2021 from 8: 00 am to 4:00 pm
Exhibitor Move-In Day 4: Group D - Wednesday November 17, 2021 from 8:30 am to 9:30 am.
Limited to Exhibitors that are able to hand-carry their display items and set up within the one hour set up period. Dollies and forklifts will not be available at this time. Docks will not be open at this time.
 
All Clear Aisle Time Move-In: Tuesday November 16, 2021 4:00 pm.
****Exhibitors and designates may continue work within confines of booth space until 11:59 pm Tuesday November 16, 2021.
 
Group A- Booth size 400 square feet or larger( 20 x 20 booth minimum)
Group B – Booth Size 200 square feet or larger ( 10 x 20 booth minimum)
Group C- Booth Size -100 square feet or larger ( 10 x 10 booth minimum )
Group D- all Booth sizes : hand carry 
 
Dock time allocations for Group A-B will be based on first come first served, booth size & scope of booth build. All deliveries through the docks must be pre-booked through Robinson Show Services.
The first step in securing a dock time is submitting your move-in form- see Exhibitor Ordering Section: Move-In Forms.
 
Dock time allocations for Group C will be based on first come first served basis through the MTCCC Voyage Control Portal . All dock deliveries must be pre- booked through MTCCC.
 
Group D move-in limited to single trip hand carry through venue. Docks will not be open during this time. No booking will be required.
 
Deliveries to site outside designated times will be accommodated, however, dock delays will be expected & Exhibitors with pre-set dock times will be prioritized.
 
EXHIBITION SCHEDULEExhibitor Hours Day 1:    WednesdayNovember 17, 2021 from 10:30 am to 7:00 pm
Exhibitor Hours Day 2:    Thursday November 18, 2021 from 10:30 am to 5:00 pm
Exhibitor  Hours Day 3:  Friday November 19, 2021 from 10: 00 am to 3:00 pm

All booths must have carpet/floor covering. This can be provided by Exhibitor/designate or ordered through Robinson Show Services.
 
MOVE-OUT SCHEDULE- through South Docks, MTCC
Exhibitor Move-Out Day 3: Friday November 19, 2021 from 3:30 pm to 9:00 pm
Carrier Check-In: Friday November 19, 2021 from 5:00 pm to 8:00 pm
 
Exhibitor Move-Out  Day 4: Saturday November 20, 2021 from 8:00 am to 9:00 pm
Carrier Check-In: Saturday November 20, 2021 from 8:00 am to 8:00 pm

Forced Freight Time: Saturday November  20, 2021 7:00 pm
 
Move-out will follow a live load process. This will be managed onsite based on completion of pack out. Should you require dock access for delivery of empties not left onsite or delivery of tools through docks this must be pre-booked and is subject to material handling charges. Please refer to & submit Move-Out Form to secure pre-arranged dock times.

Question 39

I would like to Change/Cancel an order. What should I do?

Accepted Answer

Rental Items:

All order changes/cancellations must be submitted via e-mail a minimum of 5 business days prior to your scheduled date of delivery. A 25% restocking fee will be applied to any rental reductions/cancellations occurring less than 5 business days of your delivery date.

Note: Orders involving custom builds and graphics, are subject to full payment upon time of order. Cancellation of confirmed orders will be charged the full order amount. Custom build changes will be billed accordingly.

Question 40

Dock Information

Accepted Answer

Move-in Information
Move-in deliveries limited to move-in time(s) and date(s) as per Exhibitor Schedule above.
Venue does not accept advanced shipments.
Dock times  must be pre-booked by Exhibitor or Third Party. All dock deliveries are subject to Material Handling by the Exclusive Show Provider Robinson Show Services.
South Docks will be used for both move-in & move-out of non-hand carried items.
Availability of dock times will be based on a first signed up basis, scope of build and size of booth  upon completion of submitted Material Handling & Move-In order forms- see Mandatory Forms Section on this page.
Hand-carry items limited to one trip through venue on Wednesday November 17, 2021 from 8: 30 am-9: 30 am. Pump trucks and dollies will not be available during this time.

Move-out Information
Aisle carpet must be removed prior to the return of empty crates.
Robinson will begin returning empty crates immediately after show closing  at 3:30 pm Friday November 19, 2021.
 
Exhibitor materials must be cleared from the show floor by:
Saturday November 21, 2021 at 11:00 pm
Freight remaining will be forced at cost to Exhibitor.
 
Full Dock Information Sheet Here
 
Dock Booking Coming Soon- Group A, B & C
Dock Booking Coming Soon- Group D
For any questions please contact:
Coordinator Name: Elaine Blosmanis
Email: Elaine@robinsonshowservices.ca or exhibitorservices@robinsonshowservices.ca

Question 41

Dock Information

Accepted Answer

Move-in Information
Move-in deliveries limited to move-in time(s) and date(s) as per Exhibitor Schedule above.
Venue does not accept advanced shipments.
Dock times  must be pre-booked by Exhibitor or Third Party. All dock deliveries are subject to Material Handling by the Exclusive Show Provider Robinson Show Services.

Availability of dock times will be based on a first signed up basis, scope of build and size of booth  upon completion of submitted Material Handling & Move-In order forms- see Mandatory Forms Section on this page.

Hand-carry items limited to one trip through venue on Sunday September 18, 2022 from 11:00 - 20:00 and Monday  Septemberv 19, 2022 8:00-9:00.
 
Pump trucks and dollies will not be available during this time or at this location.

Move-out Information
Empty crates/cases will be returned immediately after show closing at 13:30, Tuesday, September 20, 2022.
 
Exhibitor materials must be cleared from the show floor
All Exhibitor freight must be cleared from Show Floor  on Tuesday September 20, 2022  by  21:00
All Exhibitor freight must be cleared from Show Floor on Tuesday ,September 20, 2022, by 21:00
The Facility does not allow any freight to be left on the show floor once Robinson has left the site , therefore, Robinson will consider any freight remaining on the floor as Post Show freight, transport it and store it at their wareshouse. All costs will be the responsibility of the exhibitor.
Full Dock Information Sheet Here
 
Dock Booking Coming Soon- Group A, B & C
Dock Booking Coming Soon- Group D
For any questions please contact:
Coordinator Name: Elaine Blosmanis
Email: Elaine@robinsonshowservices.ca or exhibitorservices@robinsonshowservices.ca

Question 42

How do I arrange outbound shipping?

Accepted Answer

Robinson Show Services can handle all of your transportation needs, including outbound shipping. Simply call 905-417-7789, to arrange outbound shipping or check in at the Exhibitor Services Hub, while at show-site.

If you have a preferred carrier that is different from Robinson Show Services, you may arrange in advance for them to pick up your shipment. Please refer to Quick Facts, in your Exhibitor Kit, for the time your shipment will are required to be cleared from your space, by the outbound carrier. In the event your selected carrier fails to arrive on final move-out day, your shipment will either be rerouted to the carrier of choice or delivered back to the Robinson Show Warehouse, at the exhibitor's expense. For your convenience, show-recommended carriers will be on site to handle outbound transportation, should show size warrant this.

To save time, complete and submit the Outbound Shipping Form, from your Exhibitor Service Manual, in advance. You can also contact the Robinson Exhibitor Services Hub at show site, for your shipping documents.

Each shipment must have a completed Material Handling Agreement, (MHA), in order to ship materials from the show. All pieces must be labeled individually.

After materials are packed, labeled and ready to be shipped, the completed Material Handling Agreement, (MHA), must be turned in at the Robinson Exhibitor Services Hub.

Exhibitors should remain in the contracted space, until the Exhibitors display materials are secured and accepted by the freight carrier or otherwise removed by the Exhibitor. Show Management and Robinson Show Services assumes no responsibility for Exhibit Material left unattended, in the Exhibit Hall. Submission of an MHA to Robinson Show Services, does not transfer responsibility to Robinson Show Services.

Question 43

When and how should I place my order?

Accepted Answer

Orders are reserved for rental on a first-come, first-serve basis so we recommend booking as soon as possible. For large-scale events such as weddings and corporate events, we suggest booking your order at least 3-6 months in advance. For smaller events, it is recommended that you book 2-4 weeks before the date of your event. In order to help make your event as easy as possible to host, booking your rentals as soon as possible will ensure that you get your first choice rentals for your special day. An estimate of services will be emailed to you by our coordinator. To secure booking, this must be signed with a 50% non-refundable deposit to reserve rentals. The remaining balance of your order is due the day before your event.

Question 44

What help will the Exhibitor Service Centre provide?

Accepted Answer

The Exhibitors Service Desk will assist with questions regarding orders, shipments, services, labor, invoice balance, empty stickers, material handling, loading, etc.

Question 45

When ordering items for my booth, what is my responsibility for Equipment Loss/ Damage?"

Accepted Answer

Any equipment loss or damage incurred while the rental equipment is in customers' care, is the customers' responsibility. The client, (you), will be billed the replacement value of any equipment lost or damaged.

A valid credit card is required for security against the value of rental equipment, at time of the order.

Question 46

Dock Information

Accepted Answer

Move-in Information
Move-in deliveries limited to move-in time(s) and date(s) as per Exhibitor Schedule above.
Venue does not accept advanced shipments.
Dock times  must be pre-booked by Exhibitor or Third Party. All dock deliveries are subject to Material Handling by the Exclusive Show Provider Robinson Show Services.

Availability of dock times will be based on a first signed up basis, scope of build and size of booth  upon completion of submitted Material Handling & Move-In order forms- see Mandatory Forms Section on this page.

Hand-carry items limited to one trip through venue on Tuesday November 2nd  2021 between 8:00 - 17:00.
 
Pump trucks and dollies will not be available during this time or at this location.

Move-out Information
Empty crates/cases will be returned immediately after show closing at 16:30, Thursday November 4th, 2021
 
Exhibitor materials must be cleared from the show floor
All Exhibitor freight must be cleared from Show Floor  on Thursday November 4th, by 20:30
The Facility does not allow any freight to be left on the show floor once Robinson has left the site , therefore, Robinson will consider any freight remaining on the floor as Post Show freight, transport it and store it at their wareshouse. All costs will be the responsibility of the exhibitor.
Full Dock Information Sheet Here
 
For any questions please contact:
Coordinator Name: Niels Pierik
Email: niels@robinsonshowservices.ca or exhibitorservices@robinsonshowservices.ca

Question 47

Dock Information

Accepted Answer

Move-in Information
Move in deliveries limited to move in time(s) & date(s).
See schedule as appropriate in Show Facts.
Venue does not accept advanced shipments.
Dock times to be booked by Exhibitor or Third Party.
Availability of dock times will be based on a first sign up basis upon completion of submitted Material Handling order forms.
Hand carry items limited to one trip through venue.
Dock time to be booked only for dock deliveries which will be subject to material handling.
All Material Handling is Exclusive to Robinson Show Services.
 
Move-out Information
Aisle carpet (if any) must be removed prior to the return of empty crates.
Robinson will begin returning empty crates immediately after show closing.
 
Exhibitor materials must be cleared from the show floor by:
Tuesday November 3, 2020 at 11:00pm
Freight remaining will be forced at cost to Exhibitor.
 
Full Dock Information Sheet Here
 
Dock Booking Coming Soon
For any questions please contact:
Coordinator Name: Elaine Blosmanis
Office Number: 905-417-7789 ext. 201
Email: Elaine@robinsonshowservices.ca orexhibitorservices@robinsonshowservices.ca

Question 48

How do I arrange outbound shipping?

Accepted Answer

Robinson Show Services can handle all of your transportation needs, including outbound shipping. Simply call 905-417-7789 to arrange outbound shipping or check in at the Exhibitor Service Centre while at show-site.
 
If you have a preferred carrier that is different from Robinson Show Services, you may arrange in advance for them to pick up your shipment. Please refer to Quick Facts for the time that your shipment will need to be cleared from your space by the outbound carrier. In the event your selected carrier fails to arrive on final move-out day, your shipment will either be rerouted to the carrier of choice or delivered back to the warehouse at the exhibitor's expense. For your convenience, show-recommended carriers will be on site to handle outbound transportation should show size warrant this.
 
To save time, complete and submit the Outbound Shipping Form from your Exhibitor Service Manual in advance. You can also contact the Robinson Exhibitor Service Centre at show site for your shipping documents.
 
Each shipment must have a completed Material Handling Agreement in order to ship materials from the show. All pieces must be labeled individually.
 
After materials are packed, labeled and ready to be shipped, the completed Material Handling Agreement must be turned in at the Robinson Exhibitor Service Centre.

Question 49

Mandatory Forms

Accepted Answer

Exhibitor Appointed Contractors:EAC FormPayment Authorization Form
 
Exhibitors are permitted to use the services of an Exhibitor Appointed Contractor (EAC). EAC forms must be completed and submitted prior to deadline date with appropriate documentation -see Show Facts.
It is the responsibility of the exhibitor to ensure that representatives of the Exhibitor Appointed Contractor abide by the official rules and regulations for this event. EAC are limited in services provided, as outlined on EAC form.

A third party Authorization form must also be completed for (EAC), prior to move in. Charges will be billed as incurred.
 
Insurance. Show insurance certificates must be submitted to the show manager prior to move in.
 
Stated value of Insurance for show: 1,000,000 . Valid 2 November 2021 Through 4 November 2021.
Additional insured to include : 
Informa PLC
303 Second Street,
South Tower 9th floor, Suite 900
San Francisco, CA 94107
Sector
c/o Informa Tech Canada, Inc.
6021 Yonge Street, Suite 1018
Toronto, ON
M2M 3W2
Canada
Robinson Show Services Inc.,
2066 Concession Road 3,
Palgrave, ON,
LON 1P0
Canada
Other Forms:Move In FormMove Out FormStructural Integrity StatementShipping Labels
 
UPLOAD THE FORMS HERE or SEND THE FORMS BY EMAIL

Question 50

Mandatory Forms

Accepted Answer

Exhibitor Appointed Contractors:EAC FormPayment Authorization Form
 
Exhibitors are permitted to use the services of an Exhibitor Appointed Contractor (EAC). EAC forms must be completed and submitted prior to deadline date with appropriate documentation -see Show Facts.
It is the responsibility of the exhibitor to ensure that representatives of the Exhibitor Appointed Contractor abide by the official rules and regulations for this event. EAC are limited in services provided, as outlined on EAC form.

A third party Authorization form must also be completed for (EAC), prior to move in. Charges will be billed as incurred.
Other Forms:Move In FormMove Out FormStructural Integrity StatementShipping Labels
 
UPLOAD THE FORMS HERE or SEND THE FORMS BY EMAIL

Question 51

Do I need to check in with the Exhibitor Service Hub again?

Accepted Answer

You will need to stop by the Exhibitor Services Hub to complete your outbound shipment paperwork. Once your shipment is packed up and ready to go, you will fill in the piece count and return the form to the Exhibitor Services Hub. At this time, you will also make sure all your labels are placed on the shipment. This paperwork allows Robinson to release your shipment to your outbound carrier.

Question 52

Mandatory Forms

Accepted Answer

Exhibitor Appointed Contractors:EAC FormPayment Authorization Form
 
Exhibitors are permitted to use the services of an Exhibitor Appointed Contractor (EAC). EAC forms must be completed and submitted prior to deadline date with appropriate documentation -see Show Facts. It is the responsibility of the exhibitor to ensure that representatives of the Exhibitor Appointed Contractor abide by the official rules and regulations for this event. EAC are limited in services provided as outlined on EAC form.

A third party Authorization form must also be completed for (EAC) prior to move in. Charges will be billed as incurred.
Other Forms:Move In FormMove Out FormStructural Integrity StatementShipping Labels
 
UPLOAD THE FORMS HERE or SEND THE FORMS BY EMAIL

Question 53

How can I pay for my items?

Accepted Answer

Robinson accepts the following forms of payment:
• Interac E-transfer: please send it to Lori@robinsonshowservices.ca 
• Credit Card: If you elect to pay by credit card, your credit card will be charged within 24 hours - 3% charges on all American Express orders
• Cash: Payable in person only
• Certified Cheque
• Wire Transfer: Customers can contact us for information
A credit card number valid through the date of the event must be provided at the time of booking, it will be charged in the event of lost/damaged property.

Question 54

When I arrive at showsite, what should I do?"

Accepted Answer

Here is a simple "Show Arrival Plan":
 
1.) Register or check-in with the Show Exhibitor Desk or Registration Desk.
2.) Put on your safety shoes and any required safety equipment specified by the show.
3.) Check your booth space. Is the location and size correct?
4.) Is your freight in the booth? Compare each item to your shipping details. Missing and or damaged items should be reported to the Exhibitor Services Hub.
5.) Check if your booth carpet and booth furnishings have been delivered.
6.) See the Robinson Exhibitor Hub or Freight Representative, if your freight is not delivered.
7.) Make sure you have your valid /current tracking number and/or your freight waybill.
8.) If you have any challenges with your delivered booth equipment or the equipment is missing, please see the Robinson Exhibitor Hub.

Question 55

Mandatory Forms

Accepted Answer

Exhibitor Appointed Contractors:EAC FormPayment Authorization Form
 
Exhibitors are permitted to use the services of an Exhibitor Appointed Contractor (EAC). EAC forms must be completed and submitted prior to deadline date with appropriate documentation -see Show Facts. It is the responsibility of the exhibitor to ensure that representatives of the Exhibitor Appointed Contractor abide by the official rules and regulations for this event. EAC are limited in services provided as outlined on EAC form.

A third party Authorization form must also be completed for (EAC) prior to move in. Charges will be billed as incurred.
Other Forms:Move In FormMove Out FormStructural Intergrity StatementShipping Labels
 
UPLOAD THE FORMS HERE

Question 56

What should I bring to show site?

Accepted Answer

Here is the short list of essentials you need:
 
1.) Safety Shoes - Ontario Law defines a trade show install as a construction site.
2.) Freight and courier tracking numbers and waybills.
3.) Access to your Robinson exhibitor orders.
4.) Access to electrical, cleaning, internet, rigging and other on-site orders.
5.) Outbound shipping details, including your carrier and final location to be shipped too.
6.) Cell phone - with connected service plan. Some facilities do not have immediate WiFi.

Question 57

Can I adjust my order?

Accepted Answer

Robinson realizes that changes in quantities occur as event details finalize. We recommend orders to be finalized at least 7 business days before your scheduled event to ensure your order is properly built, packed and checked for your event on time. Last minute changes to an order cannot be guaranteed due to earlier reservations from our other clients. Please reserve your items well in advance to guarantee availability.

Question 58

Do I need to stay to supervise the movement of my items out of my booth space?

Accepted Answer

It is important to make sure your outbound paperwork is completed and turned into the Exhibitor Services Hub, before you leave. If you have something valuable in your shipment, it is advised that you wait for your carrier to load out, before leaving or hire a security guard. Also, do not label boxes with the contents if they contain valuable materials. Submission of an MHA to Robinson Show Services does not transfer responsibility or liability to Robinson Show Services.

Question 59

Do I need to check in with the Exhibitor Service Centre again?

Accepted Answer

You will need to stop by the Exhibitor Service Centre to complete your outbound shipment paperwork. Once your shipment is packed up and ready to go, you will fill in the piece count and return the form to the Exhibitor Service Centre. At this time you will also make sure all your labels are placed on the shipment. This paperwork allows Robinson to release your shipment to your outbound carrier.

Question 60

What is the cancellation policy?

Accepted Answer

A 50% restocking fee will be charged to events cancelled within 24 hours of the scheduled event. This fee covers the labour cost of the preparation, loading and restocking of the rentals for your event. Rented products are reserved for your rental limiting their availability to other clients. Please make the last changes to your order at least 4 business days’ before the scheduled event.
Any adjustments( cancellations) 48 hours prior to an event will be subject to a restocking fee of 25%. Custom orders such as floral and graphics are non-refundable. Carpet orders are subject to a 50% restock fee after order confirmation.

Question 61

Will there be security to watch my things?

Accepted Answer

No, if you have something valuable in your shipment, it is advised that you wait for your carrier to arrive. Also, do not label boxes with the contents (i.e., plasma screen, computer equipment) if they contain valuable materials. Black shrink wrap is suggested for exhibitors with high valued goods.

Question 62

Will there be security to watch my booth during move out?

Accepted Answer

No. If you have something valuable in your shipment, it is advised that you wait for your carrier to arrive. Also, do not label boxes with the contents (i.e., plasma screen, computer equipment, etc).If your shipment contains high valued materials or goods, it is recommended wrapping with black shrink wrap.

Question 63

When will my ordered items arrive at my Booth?

Accepted Answer

Carpet ordered through Robinson should be set in your booth prior to Exhibitor move in.

If you have also ordered under carpet, electrical, please be sure the electrical is installed upon arrival to your booth. If not, please see the Electrical Exhibit Services Centre in the hall.

Furnishings will be delivered according to posted schedule, at the Exhibitor Services Hub. If you are moving in early, please be patient, as the schedule is intended for regular move in times.

Question 64

Do I need to stay to supervise the movement of my items out of my booth space?

Accepted Answer

It is important to make sure your outbound paperwork is completed and turned into the Exhibitor Service Centre before you leave. If you have something valuable in your shipment, it is advised that you wait for your carrier to load out before leaving, or hire a security guard. Also, do not label boxes with the contents if they contain valuable materials.

FAQ > Rentals

Rental information &amp; policies

When will I be invoiced?

Important Details

Important Details

Important Details

Important Details

What is the move out procedure?

When will I be invoiced?

Event Contacts

What are rates charged for Exhibitor orders?

How can I assist with a smooth move out?

Event Contacts

When will my labour arrive, and how do I ensure it has been ordered?"

Do you have a showroom?

Event Contacts

Event Contacts

Show Information

Show Information

How are Exhibitor orders reserved?

How do I get my empty containers back? When will they arrive?

How do I get my empty containers back? When will they arrive?

What are your hours and rates of delivery?

Show Information

Show Information

Important Dates

Can delivery teams set up the rental/decor items?

When will my post show labour arrive?

Important Dates

Important Dates

Important Dates

When do I need to be sure to clear my booth space?

How do I pay for orders?

Exhibitor Schedule

What is your broken and/or missing items policy?

When do I need to vacate/clear items out of my booth space?

Exhibitor Schedule

Exhibitor Schedule

Exhibitor Schedule

I would like to Change/Cancel an order. What should I do?

Dock Information

Dock Information

How do I arrange outbound shipping?

When and how should I place my order?

What help will the Exhibitor Service Centre provide?

When ordering items for my booth, what is my responsibility for Equipment Loss/ Damage?"

Dock Information

Dock Information

How do I arrange outbound shipping?

Mandatory Forms

Mandatory Forms

Do I need to check in with the Exhibitor Service Hub again?

Mandatory Forms

How can I pay for my items?

When I arrive at showsite, what should I do?"

Mandatory Forms

What should I bring to show site?

Can I adjust my order?

Do I need to stay to supervise the movement of my items out of my booth space?

Do I need to check in with the Exhibitor Service Centre again?

What is the cancellation policy?

Will there be security to watch my things?

Will there be security to watch my booth during move out?

When will my ordered items arrive at my Booth?

Do I need to stay to supervise the movement of my items out of my booth space?

If I need something that is not on your website can you get it for me?

When will my labor arrive, and how do I ensure it has been ordered?"

Rates - Exhibitor orders

Can't be onsite to set up your Exhibiton Booth?

Do you offer last minute rental service?

Reservations

Are there order minimums for delivery?

Keeping your labour costs down

When will items shipped to the advanced warehouse, be delivered to my Booth?"

Order Changes/ Cancelations

Can deliveries be made without an onsite person to accept deliveries?

What should I do if my expected shipments are not in my Booth?

Are there order minimums for warehouse pick up?

Equipment Loss/Damage

Payment

Rental information & policies